: A Customer's Point of View, Inc. provides mystery/ghost rider services to transit systems worldwide. We do what you cannot: ride your transit system anonymously and provide feedback on the passenger's ride experience. Whether your system contains fixed routes or paratransit buses, rail, taxis or airport ground transportation, we provide you with ACTIONABLE details of what is going well and which areas need improvement. For over 20 years, we have provided services to various systems from major metropolitan systems to rural transit systems. Our services include ADA announcement compliance, bus operator behavior/driving skills, bus ramp/life compliance, passbys, on-time performance, elevator/escalator outages announcements and call centers/paratransit reservations evaluation. Having conducted over 10,000 mystery rides nationwide, let’s talk about how ACPVIEW can assist your transportation system.system.